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Complaints of the Employment Development Department's website going down over the weekend renewed concerns about the department's management of the pandemic-caused unemployment crisis.
Our ABC stations across California have received multiple reports from viewers that the EDD's website was either down or glitching, preventing them from logging in to certify for their benefits -- creating more worry that payments would be further delayed.
Deborah Scott of Napa told 7 On Your Side: "You feel sick to your stomach, thinking that what if this is it? What if I'm going to fall into that Bermuda Triangle hole where there will be no money until the summer?"
When asked for comment, the EDD Media Services team initially responded saying, "We're working to get system status details from our IT branch and will send an update as soon as we have more information."
Late on Monday, the EDD offered a more detailed explanation:
"Beginning on Sunday, some claimants looking to certify for their next two-week period of benefits encountered intermittent issues with the system. We still had more than a half million people come through to certify and certifications continue coming through today. The UI Online and SDI Online pages are otherwise working fine. We apologize for the inconvenience.
"If claimants encounter an issue while certifying for benefits, we recommend they check back a little later. EDD's Information Technology team continues to work on resolving the issue to mitigate impacts. When the issue is resolved, we'll update the text on the SDI and UI Online pages: mynewextsetup.us?resource_url=https%3A%2F%mynewextsetup.us%2FWebApp%2FHome."
In response to his constituents' complaints about the EDD website, California Assemblyman Jim Patterson (R - Fresno), held a Zoom conference in which he criticized the EDD's handling of the situation and called for more accountability. He said his office received reports that the EDD website went down over the previous Saturday and Sunday.
"Here's what we know as of now," said Assm. Patterson. "The EDD system has been down; it's been off and on for several days now. We are also receiving from our inside sources at EDD, they have confirmed that it's down. As of five minutes ago, EDD did report to us that it was down that they are working on edd online sign in Assm. Patterson voiced his constituents' frustration: "On top of that, people cannot reach someone on the phone. The EDD call center is almost worthless. And now people cannot access the website, there is nowhere else for people to turn now."
"My office is very shortly going to be formally and officially asking for a three-month report on the outages," Assm. Patterson said of the reported website outages. "And we want that to be available to me and available to the public We're going to find out precisely how often, how long and what's wrong. Or they're going to basically, I think, have to face me and other members of the California legislature."
In a bit of good news, Deborah Scott updated 7 On Your Side and said she was able to get into her account to uib edd -- she thinks. "It took, but to confirm that it took, it wouldn't allow me. It wouldn't let me see in an inbox. It wouldn't let me go back into the web page. So I didn't truly know if I actually certified," she said. Not long after that, Scott was able to confirm she successfully certified for benefits.
Welcome to the Virginia Employment Commission Workforce Services Unemployment Insurance claim filing system. In order to file for Unemployment Insurance (UI) you must have been separated from your employer or have had your hours reduced.
You should not attempt to file a Virginia claim if:
- Your last employer was a federal civilian employer in a state other than Virginia (you must file your claim against the state in which you last worked). The only exception is if you worked as a federal civilian overseas.
- Your employment within the last 18 months was performed in a state or states other than Virginia.
View the "Out-of-State" telephone list
You will need the following information to file your claim:
- Your Social Security Number
- The accurate employer names, addresses, telephone numbers and dates of employment within the last 18 months.
- The name and local number of your local mills v board of education of the district of columbia hall, if you obtain work through a union.
- Your Alien Registration Number if you are not a US citizen.
- If you have any Non-Virginia employers you must have an accurate mailing address, phone number, and dates of employment for them.
- You will be asked to select a method of payment: VA Debit Card or Direct Deposit. If you select Direct Deposit, you will need to have your Routing Number (First 9 edd online sign in located at the bottom of your checks) and your Account Number ( digits, its exact location and number of digits varies from bank to bank).
If you edd online sign in not have this information available, please gather it before you begin to file your claim. This site is available seven days a week. The filing process takes approximately 45 minutes to complete. Please allow enough time to complete this process.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED!
The information you provide edd online sign in filing your claim is kept confidential. This confidential Unemployment Compensation (UC) information may be requested and utilized for other governmental purposes, including, but not limited to, verification of eligibility for other governmental programs. The Virginia Employment Commission (VEC) will only contact you on matters that directly concern your unemployment insurance claim. You are entering a secure site.
Auxiliary Aids and Services
Auxiliary aids and services are available upon request to individuals with disabilities.
Virginia Relay Center (VRC)
The Virginia Relay Center (VRC) provides telecommunications relay services to the Commonwealth of Virginia. Text Telephone (TTY) or Telecommunications for the Deaf (TDD) users can access the VRC by calling
File your Initial or Weekly / Continued Claim
- To file a new claim by telephone, call toll free, Monday - Friday between am and pm and between 9am and 1pm on Saturday (closed state holidays)
- To file a weekly claim by telephone, call toll free
Initial or Weekly Claim Online
How to Create an EDD Online Account
Congrats on becoming a new parent in California! Ready to get started claiming your State Disability Insurance (SDI) and Paid Family Leave (PFL) benefits? We get many questions about how and where to register, so here’s an overview.
How to Apply
You may apply for SDI and PFL benefits by paper application or online.
By paper, you will need either a DE for SDI, or a DEF for PFL. If you apply by paper, do not also apply online!
Online: If you choose to apply online, you will do so through the Employment Account wells fargo bank Department’s Benefits Program (also known as SDI Online). You cannot apply for benefits early. However, you may go online before you start your leave to create an account and begin to fill out your SDI or PFL application. Below, we will guide you through the steps necessary to create an online EDD account.
First, you need to go to EDD’s Benefits Program Online page to register an account. Under “New Registration,” click “Register.” You will be prompted to accept the site’s terms and conditions, which will then direct you to enter your email and create a password. Wait, you are not done yet! The EDD will then send you an email with a link to complete your registration. You must complete your registration within 48 hours of the email.
Once you click the link, it will prompt you to sign into the EDD online system. Enter the email and password you just created and select “Claimant Registration.” At this point you will need your Social Security Number, CA Driver License or CA Identification card number, and your full legal name and birth date to complete your registration. It will also ask you for your mailing address, preferred language and your preferred way of communication. Once you have entered all your information, you should get a screen that says “SDI Account Registration Complete” and it will list your EDD Customer Account Number. If you’ve reached this screen, you have successfully created your online account! Now, all you need to do is sign back into the system and select “New Claim” from the top menu bar to start filling out your application.
Choose the "Create mynewextsetup.us Account" button at the left and follow the directions. Important: If you completed an application for Unemployment Insurance walking the west highland way in 4 days the phone with the Telephone Claims Center, please wait at least one business day before creating your mynewextsetup.us ID.
To create a new mynewextsetup.us account, you will be asked for some personal information, including:
- An email address you use regularly and one that you do not share with anyone else. For example, you cannot use your husband's or wife's email address; you must have your own. This is very important, because the system allows only one mynewextsetup.us account linked to a particular email address.
- First name and last name: please be aware that you will not be able to change the name you enter, so please enter your correct, legal name.
Need help? Check out these short, illustrated step-by-step instructions:
Nearly 1M self-employed suddenly required to prove they deserved EDD benefits or pay it all back
But now -- nearly two years later -- the EDD is suddenly requiring these workers to prove they really were eligible for those benefits -- or they have to pay them all back.
This is coming as a shock just as folks are getting back on their feet, as the holidays approach. Nearly one million Californians are receiving these threatening notices. EDD saying it's a federal rule: they must prove they were really self-employed or pay back the money that helped them get through the pandemic -- possibly with a 30% penalty.
RELATED: Bay Area mom waits 6 months to get EDD benefits, thousands more in same situation
"Whether you're in the gig economy, whether you're an independent contractor, everyone who is out of work is eligible for unemployment insurance," said Rep. Jackie Spier (D - Hillsborough) in March of
Those reassuring words from federal lawmakers announced pandemic relief for all, as COVID swept the nation, shutting the economy, throwing millions out of work.
The government would pay pandemic benefits even to the self-employed, like Uber drivers, beauticians, and store owners forced to close shop.
"The fact that we got anything, I felt like was really great," said hair stylist Heather Mendoza of San Jose. "We lost a lot, some people are still suffering. That money helped all of us sort of stay afloat."
VIDEO: EDD admits to waiting on man's unemployment claim so long, it was rejected
"It was really really tough for us to survive, pay rent, pay bills," echoed Einstein Paredes, a salon owner in San Francisco. "It was great to, how the government helped us out."
Both had to stop working in the pandemic, and received unemployment benefits from the EDD.
Now, nearly two years later, the EDD is requiring them to prove they deserved it. The EDD sent each of them a startling text message.
The message read: "EDD alert: federal rules require you to provide documents or risk repaying benefits. Log gap visa signature credit card login to upload the required documents."
"At first it was really intimidating. I'm like, 'oh my edd online sign in what do I have to do now?'" Mendoza said. "It's a pull and tug sort of thing, you know, like you're giving me money but now you don't think I deserve the money."
RELATED: Setting up direct deposit for unemployment benefits could take years, EDD says
At first Paredes didn't believe it was real. "I thought it was a phishing scam," he said.
Thousands more got the same notice in an email that read in part: "If you do not provide the required documents you may have to repay benefits" and "we will add a 30% penalty if you intentionally gave false information."
"I don't understand why a year later you're asking me for this information, you know? And they don't even give you an explanation what's going on?" said Paredes.
"It's edd online sign in, you know, really nerve-wracking to sit on pins and needles a year and a half later, wondering if you're gonna have to pay that back," Mendoza edd online sign in EDD awarded unemployment benefits to nearly three million self-employed Californians since April About two million have already submitted documents such as tax returns that show they were self-employed.
However, the EDD says nearly one million only signed their claims under penalty of perjury, or lack of enough documents.
VIDEO: Unemployment in California: EDD still won't pay benefits long after man verifies ID, wins appeal
Last December congress extended the pandemic benefits but required edd online sign in of eligibility. That was to stop rampant fraud -- scammers fabricating stories to collect benefits.
Now the EDD is backtracking to get all required paperwork.
"It kind of sucks for us because we have to go through the extra legwork and prove that we needed it," said Mendoza.
"So we're backtracking, you know, we're backpedaling, exactly. The stress of the government wanting their money edd online sign in said Paredes.
Folks are asking why EDD didn't require everyone to supply documents in the first place, instead of giving out money and asking for proof nearly two years later. EDD says it just wanted to get payments out faster.
For a list of documents you can use to prove you are eligible for the benefits you received as a freelancer or gig worker, click here (then click on the "Acceptable Documents" tab).
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