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Hsbc contact number online banking

hsbc contact number online banking

ARMENIAN DEVELOPMENT BANK Chairman: ALEXANDER GRIGORYAN 21/1 Paronyan Street Street Yerevan Telephone: () Fax: () E-mail: hsbc. Business Directory Useful Hotlines Service Police Local Telephone Number Inquiry and Shanghai Banking Corporation Limited 21 Collyer Quay # HSBC. Antitrust: Commission fines UBS, Barclays, RBS, HSBC and Credit Suisse ('Forex') spot trading market by imposing fines on five banks.

Hsbc contact number online banking -

Customer Service

Personal Banking:

Outside the US or Canada:

Mon - Sun 7am - 12am ET


HSBC Premier:

Outside the US or Canada:

Available 24/7


HSBC Advance:

Outside the US or Canada:

Available 24/7


Business Banking:  

Outside the US or Canada:

Mon-Fri 8am - 8pm ET


Mortgage Customer Service:

Outside the US or Canada: 

Mon-Fri 8am - 8pm ET, Sat 8am - 5pm ET


Premier Mortgage Customer Service:

Outside the US or Canada:

Mon-Fri 8am - 8pm ET, Sat 8am - 5pm ET


Jade Mortgage Customer Service:

Outside the US or Canada:

Mon-Fri 8am - 8pm ET, Sat 8am - 5pm ET


Private Bank Mortgage Customer Service:

Outside the US or Canada:

Mon-Fri 8am - 8pm ET, Sat 8am - 5pm ET


HSBC Securities Wealth Services Desk:

Outside the US or Canada:

Mon-Fri 8am - 6pm ET


Lost/Stolen Cards:

Outside the US or Canada:

Available 24/7




first direct home

Independent service quality survey results

Personal current accounts

Published August

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1, customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

2joint =first direct81%
2joint =Starling Bank81%
4Metro Bank74%


British multinational banking and financial services holding company

This article is about the HSBC Group. For HSBC's subsidiary in Hong Kong, see The Hongkong and Shanghai Banking Corporation. For other uses, see HSBC (disambiguation).

HSBC logo ().svg
Canary Wharf HSBC

HSBC headquarters at Canary Wharf, London

TypePublic limited company

Traded as

IndustryFinancial services
FounderSir Thomas Sutherland (for The Hongkong and Shanghai Banking Corporation branch)
Headquarters8 Canada Square
London, England, UK

Area served


Key people

Mark Tucker
(Group Chairman)
Noel Quinn
(Group Chief Executive)
ProductsAsset management, banking, commodities, credit cards, equities trading, insurance, investment banking, investment management, mortgage loans, mutual funds, private equity, risk management, wealth management
RevenueDecreaseUS$ billion()[4]

Operating income

DecreaseUS$ billion()[4]

Net income

DecreaseUS$ billion()[4]
AUMIncrease $ billion ()[5]
Total assetsIncreaseUS$ trillion()[4]
Total equityIncreaseUS$ billion()[4]

Number of employees

, ()[4]

HSBC Holdings plc is a British multinationalinvestment bank and financial servicesholding company. It is the second largest bank in Europe behind BNP Paribas,[7] with total equity of US$ billion and assets of US$ trillion as of December&#;[update]. HSBC traces its origin to a hong in British Hong Kong, and its present form was established in London by the Hongkong and Shanghai Banking Corporation to act as a new group holding company in ;[8][9] its name derives from that company's initials.[10] The Hongkong and Shanghai Banking Corporation opened branches in Shanghai in [1] and was first formally incorporated in [11]

HSBC has offices in 64 countries and territories across Africa, Asia, Oceania, Europe, North America, and South America, serving around 40 million customers.[12] As of , it was the world's sixth largest bank by total assets and market capitalization. HSBC was the world's 40th-largest public company, according to a composite measure by Forbes magazine.[13]

HSBC is organised within three business groups: Commercial Banking, Global Banking and Markets (investment banking), Wealth and Personal Banking.[14][15] In , the bank announced that it would consolidate its Retail Banking & Wealth Management arm with Global Private Banking, to form Wealth & Personal Banking.[16]

HSBC has a dual[17] primary listing on the Hong Kong Stock Exchange and London Stock Exchange and is a constituent of the Hang Seng Index and the FTSE Index. It has secondary listings on the New York Stock Exchange, and the Bermuda Stock Exchange.

HSBC's history has been plagued by a succession of scandals and the bank has been repeatedly fined for money laundering (sometimes in relation with criminal organizations such as the Sinaloa cartel)[18] or setting up large scale tax avoidance schemes. In and , HSBC had $ trillion in assets under custody (AUC)[19] and over $4 trillion in assets under administration (AUA), respectively.[20]


Origins and until [edit]

The HSBC Main Building in in Hong Kong, the headquarters of the Hong Kong and Shanghai Banking Corporation from to for its Hong Kong operation

The HSBC Building in in Shanghai, the headquarters of the Hong Kong and Shanghai Banking Corporation from to for its Shanghai operation

For more information on the history of HSBC prior to the founding of HSBC Holdings in , see The Hongkong and Shanghai Banking Corporation §&#;History.

The Hongkong and Shanghai Bank was founded by Thomas Sutherland in the then-British colony of British Hong Kong on 3 March , and in Shanghai a month later, benefiting from the start of trading into China, including opium trading.[21] It was formally incorporated as The Hongkong and Shanghai Banking Corporation by an Ordinance of the Legislative Council of Hong Kong on 14 August [2] In , HSBC acquired a 51% shareholding in US-based Marine Midland Bank, which it extended to full ownership in On 6 October , it was renamed by the Legislative Council, by an amendment to its governing ordinance originally made in , to The Hongkong and Shanghai Banking Corporation Limited, and became registered as a regulated bank with the then Banking Commissioner of the Government of Hong Kong.[22]

HSBC Holdings plc, originally incorporated in England and Wales,[23] was a non-trading, dormant shelf company when it completed its transformation on 25 March [3] into the parent holding company to the Hongkong and Shanghai Banking Corporation Limited now as a subsidiary, in preparation for its purchase of the UK-based Midland Bank and the impending transfer of sovereignty of Hong Kong to China. HSBC Holdings' acquisition of Midland Bank was completed in and gave HSBC a substantial market presence in the United Kingdom. As part of the takeover conditions for the acquisition, HSBC Holdings plc was required to relocate its world headquarters from Hong Kong to London in [24]

Major acquisitions in South America started with the purchase of the Banco Bamerindus of Brazil for $1 billion in March [25] and the acquisition of Roberts SA de Inversiones of Argentina for $ million in May [26] In May , HSBC expanded its presence in the United States with the purchase of Republic National Bank of New York for $ billion.[27]

to [edit]

Expansion into Continental Europe took place in April with the acquisition of Crédit Commercial de France, a large French bank for £ billion.[28] In July HSBC bought Demirbank, an insolvent Turkish bank.[29] In July , Arthur Andersen announced that HSBC USA, Inc., through a new subsidiary, Wealth and Tax Advisory Services USA Inc. (WTAS), would purchase a portion of Andersen's tax practice. The new HSBC Private Client Services Group would serve the wealth and tax advisory needs of high-net-worth individuals. Then in August HSBC acquired Grupo Financiero Bital, SA de CV, Mexico's third largest retail bank for $ billion.[30]

In November , HSBC expanded further in the United States. Under the chairmanship of John Bond, it spent £9 billion (US$ billion) to acquire Household Finance Corporation (HFC), a US credit card issuer and subprime lender.[31] In a cover story, The Banker noted "when banking historians look back, they may conclude that [it] was the deal of the first decade of the 21st century".[32] Under the new name of HSBC Finance, the division was the second largest subprime lender in the United States.[33]

The new headquarters of HSBC Holdings at 8 Canada Square, London officially opened in April [34]

In September HSBC bought Polski Kredyt Bank SA of Poland for $ million.[35] In June HSBC expanded into China buying % of the Bank of Communications of Shanghai.[36] In the United Kingdom HSBC acquired Marks & Spencer Retail Financial Services Holdings Ltd for £ million in December [37] Acquisitions in included Metris Inc, a US credit card issuer for $ billion in August[38] and % of Dar es Salaam Investment Bank of Iraq in October.[39] In April , HSBC bought the 90 branches in Argentina of Banca Nazionale del Lavoro for $ million.[40] In December HSBC acquired the Chinese Bank in Taiwan.[41] In May , HSBC acquired IL&FS Investment, an Indian retail broking firm.[42]

In , Bloomberg Markets magazine accused HSBC of money laundering for drug dealers and state sponsors of terrorism. Then-CEO Stephen Green said that "This was a singular and wholly irresponsible attack on the bank's international compliance procedures", but subsequent investigation indicated that it was accurate and proved that the bank was involved in money laundering for the Sinaloa Cartel and throughout Mexico.[43][44][45][46][47]

In , HSBC wrote down its holdings of subprime-related mortgage securities by $ billion, becoming the first major bank to report its losses due to the unfolding subprime mortgage crisis.[48][49]

According to Bloomberg, "HSBC is one of world's strongest banks by some measures".[50] When HM Treasury required all UK banks to increase their capital in October , the group transferred £ million to London within hours, and announced that it had just lent £4 billion to other UK banks.[51]

In March , HSBC announced that it would shut down the branch network of its HSBC Finance arm in the United States, leading to nearly 6, job losses and leaving only the credit card business to continue operating.[52][53] Chairman Stephen Green stated, "HSBC has a reputation for telling it as it is. With the benefit of hindsight, this is an acquisition we wish we had not undertaken."[54] According to analyst Colin Morton, "the takeover was an absolute disaster".[53][55]

In March , it announced that it had made US$ billion of profit in and announced a £ billion (US$ billion; HK$ billion) rights issue to enable it to buy other banks that were struggling to survive.[56] However, uncertainty over the rights issue's implications for institutional investors caused volatility in the Hong Kong stock market: on 9 March HSBC's share price fell %, with 12 million shares sold in the last few seconds of trading.[57]

to [edit]

On 11 May , the new chief executive Stuart Gulliver announced that HSBC would refocus its business strategy and that a large-scale retrenchment of operations, particularly in respect of the retail sector, was planned. HSBC would no longer seek to be 'the world's local bank', as costs associated with this were spiraling and US$ billion needed to be saved by , with the aim of bringing overheads down from 55% of revenues to 48%. In , then-chairman Stephen Green planned to depart HSBC to accept a government appointment in the Trade Ministry. Group Chief Executive Michael Geoghegan was expected to become the next chairman. However, while many current and former senior employees supported the tradition of promoting the chief executive to chairman, many shareholders instead pushed for an external candidate.[58][59] HSBC's board of directors had reportedly been split over the succession planning and investors were alarmed that the row would damage the company.[60]

On 23 September , Geoghegan announced he would step down as chief executive of HSBC.[61] He was succeeded as chief executive by Stuart Gulliver, while Green was succeeded as chairman by Douglas Flint; Flint was serving as HSBC's finance director (chief financial officer). August Further to CEO Stuart Gulliver's plan to cut $ billion in costs over the next two years, HSBC announced that it will cut 25, jobs and exit from 20 countries by in addition to 5, job cuts announced earlier in the year. The consumer banking division of HSBC will focus on the UK, Hong Kong, high-growth markets such as Mexico, Singapore, Turkey, and Brazil, and smaller countries where it has a leading market share.[62] According to Reuters, Chief Executive Stuart Gulliver told the media, "There will be further job cuts. There will be something like 25, roles eliminated between now and the end of "[63]

In August "to align our U.S. business with our global network and meet the local and international needs of domestic and overseas clients", HSBC agreed to sell branches in New York and Connecticut to First Niagara Financial Group Inc, and divestures to KeyCorp, Community Bank, N.A. and Five Star Bank for around $1 billion, and announced the closure of 13 branches in Connecticut and New Jersey. The rest of HSBC's U.S. network will only be about half from a total branches before divestments.[64] On 9 August , Capital One Financial Corp. agreed to acquire HSBC's U.S. credit card business for $ billion,[65] netting HSBC Holdings an estimated after-tax profit of $ billion.[66] In September it was announced that HSBC sought to sell its general insurance business for around $1 billion.[67]

In , HSBC was the subject of hearings of the U.S. Senate permanent subcommittee for investigations for severe deficiencies in its anti-money laundering practices (see Controversies). On 16 July the committee presented its findings.[68][69][70] Among other things, it concluded that HSBC had been transferring $7 billion in banknotes from its Mexican to its US subsidiary (much of it related to drug dealing[71]), was disregarding terrorist financing links[45] and was actively circumventing US safeguards to block transactions involving terrorists, drug lords and rogue regimes, including hiding $ billion in transactions with Iran. This investigation followed on from a probe by the US Federal Reserve and Office of the Comptroller of the Currency found that there was "significant potential for unreported money laundering or terrorist financing".[72]

On 11 December , HSBC agreed to pay a record $ billion fine in this money laundering case. "Bank officials repeatedly ignored internal warnings that HSBC's monitoring systems were inadequate, the Justice Department said. In , for example, the CEO of HSBC Mexico was told that Mexican law enforcement had a recording of a Mexican drug lord saying that HSBC Mexico was the place to launder money."[73] The United States Department of Justice, however, decided not to pursue criminal penalties, a decision which the New York Times labelled a "dark day for the rule of law."[74] HSBC chief executive Stuart Gulliver said: "We accept responsibility for our past mistakes. We have said we are profoundly sorry for them, and we do so again."[73]

A page brochure published on the HSBC website provides details of results in terms of markets, strategies, and businesses, as well as giving an outline of future plans.[75]

In July , Alan Keir was appointed Chief Executive of HSBC Bank plc after Brian Robertson resigned from his post. Keir's duties include overseeing the firm's UK, European, Middle Eastern, and African divisions.[76]

Since [edit]

In June , an indirect wholly-owned subsidiary HSBC Life (UK) Limited agreed to sell its £ billion UK pensions business to Swiss Re.[77] In February the International Consortium of Investigative Journalists released information about the business conduct of HSBC under the title Swiss Leaks based on the hacked HSBC account records from whistle-blower Hervé Falciani. The ICIJ alleges that the bank profited from doing business with corrupt politicians, dictators, tax evaders, dealers of blood diamonds, arms dealers and other clients.[78] US Senate investigators in had sought the hacked HSBC account records from Falciani and French authorities, but never received the data.[79]

HSBC announced in August that it would be selling its Brazilian unit to Banco Bradesco for $ billion following years of disappointing performance.[80] In , HSBC was recognised as the most trusted foreign bank in India by The Brand Trust Report [81]

In , the bank was mentioned numerous times in connection with the Panama Papers investigation. Many Syrians were angered when their accounts were judged high-risk and closed, despite the bank reportedly telling Mossack Fonseca it was "comfortable" with Rami Makhlouf as a customer, even though US Treasury sanctions against him were in effect at the time.[82]

In May , HSBC announced that it would shut 24 of its 50 branches in India over the following several months, reducing its presence in the country to fourteen cities.[83]

On 20 March , the British newspaper The Guardian reported that hundreds of banks had helped launder KGB-related funds out of Russia, as uncovered by an investigation named Global Laundromat. HSBC was listed among the 17 banks in the UK that were "facing questions over what they knew about the international scheme and why they did not turn away suspicious money transfers," as HSBC "processed $m in Laundromat cash, mostly routed through its Hong Kong branch." Other banks facing scrutiny under the investigation included the Royal Bank of Scotland, NatWest, Lloyds, Barclays and Coutts.[84] In response, HSBC stated that it was against financial crime, and that the case "highlights the need for greater information sharing between the public and private sectors."[85]

On 1 October , Mark Tucker succeeded Douglas Flint as Group Chairman of HSBC, the first non-executive and outside chairman appointed by the group.[86] Also in October , HSBC announced that John Flint, Chief Executive of Retail Banking and Wealth Management, would succeed Stuart Gulliver as Group Chief Executive on 21 February [87] It was further announced on 5 August that Flint was leaving and his role would be filled on a temporary basis by Noel Quinn, head of HSBC's global commercial bank.[88] Noel Quinn was subsequently appointed to the role on a permanent basis in March [89]

In February , HSBC announced it would cut 35, jobs worldwide after it was announced corporate profits decreased by 33% in [90]

In October , HSBC committed to achieve zero-emission by , e.g., by this year it would not only become carbon neutral by itself but also will work only with carbon-neutral clients. It also committed to providing - 1, billion dollar to help clients make the transition. It also pledged to achieve carbon neutrality in his own operations by [91]

In January , HSBC announced that it would be closing 82 branches in Britain and therefore, more than jobs would be cut.[92] The next month, the bank announced it would exit U.S. retail banking and sell or close its remaining American branches.[93][94] HSBC plans to focus more on its Asian operations and an expansion in the Middle East.[95][93][96] In May , it was announced that HSBC would cut back its involvement in retail banking in the United States. It will keep about locations for international and high net worth clients. Cathay Bank will purchase 10 California branches and Citizens Financial Group will buy 80 branches, with 66 locations in the New York City Metro area. The remaining locations will be closed.[97]


A map showing the countries of the world in which HSBC currently has operations

HSBC has its world headquarters at 8 Canada Square in Canary Wharf, London.[98]

Size, profit and auditors[edit]

  • As of , according to Relsbank, HSBC was the fourth-largest bank in the world by assets (with $2, &#;billion), the second largest in terms of revenues (with $&#;billion) and the largest in terms of market value (with $&#;billion).[99]
  • It was also the most profitable bank in the world with $&#;billion in net income in (compared to Citigroup's $&#;billion and Bank of America's $&#;billion in the same period).[]
  • In June , The Economist stated that since the end of HSBC has been rated the largest banking group in the world by Tier 1 capital.[] In June The Banker ranked HSBC first in Western Europe and 5th in the world for Tier 1 capital.[]
  • In February , HSBC was named the world's most valuable banking brand by The Banker magazine.[][]
  • HSBC has been audited by PwC, one of the Big Four auditors since []


In preparation for Brexit, HSBC announced that it will be facing as much as $ million in legal and relocation fees as it plans to relocate 1, staff members from London to Paris.[] In the second quarter of , the bank had $4 million in charges for "costs associated with the U.K.'s exit from the EU".[]&#;HSBC plans to move roughly one-fifth of its London-based investment bankers to its Paris offices in order to maintain a continuous access point to the European Union's single market.[] While its headquarters will remain in London,[] the staff movement is expected to avoid a loss of $1 billion of revenue after Brexit.[][needs update]

Principal subsidiaries[edit]

These are HSBC's subsidiaries worldwide:[]

Asia Pacific

HSBC ceased retail banking operations in Thailand and Japan in [] HSBC entered Brunei in but commenced winding down its operations in April citing the bank's optimisation of its global network and reduced complexity.[][] As of ,[update] HSBC stopped offering Amanah (a retail banking product and service in compliance with the Islamic Shari'ah laws) in Bahrain, Bangladesh, Indonesia, Singapore and the UAE following a strategic review of its global Islamic Finance businesses, while the bank continues on offering the same Shari'ah compliant products and services in Malaysia and in Saudi Arabia.[][]


Further, HSBC Private Bank is a name for UK-based private banking division. HSBC Bank International&#;is the offshore banking division of the HSBC Group based in St Helier, Jersey that focuses on providing finance and cross border services to expatriates and migrants.[]

Middle East and North Africa

Principal business groups and divisions[edit]

HSBC organises its customer-facing activities within three business groups: Commercial Banking (CMB); Global Banking and Markets (GBM); Wealth and Personal Banking (WPB) [14]

Commercial Banking[edit]

HSBC provides financial services to small, medium-sized and middle-market enterprises. The group has more than 2&#;million such customers, including sole proprietors, partnerships, clubs and associations, incorporated businesses and publicly quoted companies.[]

In December , HSBC announced that Noel Quinn will succeed Simon Cooper as the chief executive officer of Commercial Banking. Simon Cooper has decided to leave the bank to pursue other opportunities.[]

Global Banking and Markets[edit]

Global Banking and Markets is the investment banking arm of HSBC. It provides investment banking and financing products for corporate and institutional clients, including corporate banking, investment banking, capital markets, trade services, payments and cash management, and leveraged acquisition finance. It provides services in equities, credit and rates, foreign exchange, money markets and securities services, in addition to asset management services. Global Banking and Markets has offices in more than 60 countries and territories worldwide, and describes itself as "emerging markets-led and financing-focused".[]

Wealth and Personal Banking[edit]

Wealth and Personal Banking helps customers to take care of their day-to-day finances and to manage, protect and grow their wealth. HSBC provides more than 54 million[] customers worldwide with a full range of personal financial services, including current and savings accounts, mortgage loans, car financing, insurance, credit cards, loans, pensions and investments. Retail Banking and Wealth Management (also known as RBWM) was previously referred to as Personal Financial Services (PFS). This rename was announced during HSBC's Investor Day.[]

In , HSBC announced merging two of its business lines: Retail Banking and Wealth Management & Global Private Banking to form a new business unit as Wealth and Personal Banking.[]

Group service centers[edit]

HSBC Data Processing Center in Bangalore, India
The HSBC Technology Center in Colombo, Sri Lanka

As a cost-saving measure HSBC is offshoring processing work to lower-cost economies in order to reduce the cost of providing services in developed countries. These locations take on work such as data processing and customer service, but also internal software engineering at Pune (India), Gurgaon (India), Bangalore (India), Chennai (India), Hyderabad (India), Vishakhapatnam (India), Kolkata (India), Colombo (Sri Lanka)[1], Guangzhou (China), Curitiba (Brazil) and Kuala Lumpur (Malaysia). Chief Operating Officer Alan Jebson said in March that he would be very surprised if fewer than 25, people were working in the centers over the next three years: "I don't have a precise target but I would be surprised if we had less than 15 (global service centers) in three years' time." He went on to say that each centre cost the bank from $20m to $30m to set up, but that for every job moved the bank saves about $20, (£10,).[]Trades unions, particularly in the UK and US, blame these centers for job losses in developed countries, and also for the effective imposition of wage caps on their members.[]

Global product lines[edit]

HSBC Direct[edit]

HSBC Direct is a telephone/online direct banking operation which attracts customers through mortgages, accounts and savings. It was first launched in the USA[] in November and is based on HSBC's 'First Direct' subsidiary in Britain which was launched in the s. The service is now also available in Canada,[] Taiwan,[] South Korea,[] Australia, France.[] Poland is launching business direct in September In the US, HSBC Direct is now part of HSBC Advance.[]


HSBCnet provides access to transaction banking functionality&#;– ranging from payments and cash management to trade services features&#;– as well as to research and analytical content from HSBC. It also includes foreign exchange and money markets trading functionality. The system is used widely by HSBC's high-end corporate and institutional clients served variously by the bank's global banking and markets, commercial banking, and global transaction banking divisions. HSBCnet is also the brand under which HSBC markets its global e-commerce proposition to its corporate and institutional clients.[]

HSBC Advance[edit]

HSBC Advance is the group's product aimed at working professionals. The exact benefits and qualifications vary depending on country, but typically require a monthly direct deposit or maintain US$5, of deposit/investments or residential mortgage. Business owners may use commercial relationship to qualify. Advantages may vary depending on country, such as day-to-day banking services including but not limited to a Platinum Credit Card, Advance ATM Card, Current Account and Savings Account. Protection plans and Financial Planning Services. A HSBC Advance customer enables the customer to open accounts in another country and transfer their credit history.[]

HSBC Premier[edit]

HSBC Premier is the group's premium financial services product.[] It has its own portfolio of credit cards around the world. The exact benefits and qualification criteria vary depending on the country. Customers have a dedicated Premier Relationship Manager, global hour access to call centres, free banking services, and preferential rates. A HSBC Premier customer receives the HSBC Premier services in all countries that offer HSBC Premier, without having to meet that country's qualifying criteria ("Premier in One, Premier in All").[]

Jade by HSBC Premier[edit]

Jade by HSBC Premier is an invite-only financial services product aimed at individuals with net worths typically between $1 million and $5 million in investible assets held with HSBC. Before invitation, members must be HSBC Premier members for a designated period of time. In addition to HSBC Premier benefits, Jade by HSBC Premier have select concierge services, estate planning services, and access to Jade Centres around the globe.[]


Current leadership[edit]

List of previous Group Chairmen[edit]

The position of Group Chairman was formed in ; the preceding position, Chairman of The Hongkong and Shanghai Banking Corporation, remains an active position today []

  1. Sir William Purves (–)
  2. Sir John Bond (–)
  3. The Lord Green (–)
  4. Sir Douglas Flint (–)

List of previous Group Chief Executives[edit]

The position of Group Chief Executive was formed in ; the preceding position, Chief Executive of The Hongkong and Shanghai Banking Corporation, remains an active position today[]

  1. Sir William Purves (–)
  2. Sir John Bond (–)
  3. Sir Keith Whitson (–)
  4. The Lord Green (–)
  5. Michael Geoghegan (–)
  6. Stuart Gulliver (–)
  7. John Flint (–)

Environmental policy[edit]

In October , HSBC committed to achieve zero emission by , e.g., by this year it would not only become carbon neutral by itself but also will work only with carbon neutral clients. It also committed to provide - 1, billion dollar to help clients make the transition. It also pledged to achieve carbon neutrality in his own operations by []

In May , HSBC committed to end the financing of the coal industry, with a commitment to publish a new coal policy and provide further detail on its climate strategy by the end of []


Money laundering[edit]

In both and , U.S. regulators ordered HSBC to strengthen its anti-money laundering practices.[] In October , the United States OCC issued a Cease and Desist Order requiring HSBC to strengthen multiple aspects of its Anti-Money Laundering (AML) program. The identified problems included a once massive backlog of over 17, alerts identifying suspicious activity, failure to file timely suspicious activity reports with U.S. law enforcement, failure to conduct any due diligence to assess risks to HSBC affiliates before opening correspondent accounts for them, a three-year failure by HBUS from mid to mid to conduct any AML of $15 billion in bulk cash transactions from those same HSBC affiliates, failure to monitor $60 trillion in annual wire transfers by customers in countries rated lower risk by HBUS, and inadequate and unqualified AML staffing, resources, and leadership. It was noted that HSBC fully cooperated with the Senate investigation.[]

On 19 July , India investigated alleged violation of safety compliance, in which Indian employees were believed to be involved.[] On 9 November , Indian activist and politician Arvind Kejriwal said he had details of Indian bank accounts hiding black money with a total value of ₹60 billion (US$&#;million) with HSBC in Geneva.[] In June , a media outlet in India did an undercover expose where HSBC officers were caught on camera agreeing to launder "black money." HSBC placed these employees on leave pending their own internal investigation.[]

In November it was reported that HSBC had set up offshore accounts in Jersey for suspected drug-dealers and other criminals, and that HM Revenue and Customs had launched an investigation following a whistle blower leaking details of £ million allegedly held in HSBC accounts in the Crown dependency.[]

Following search warrants and raids beginning in January , in mid-March Argentina's main taxing authority accused HSBC of using fake receipts and dummy accounts to facilitate money laundering and tax evasion.[][][]

In early February , appearing before UK's Parliamentary Banking Standards Commission, CEO Stuart Gulliver acknowledged that the structure of the bank had been "not fit for purpose." He also stated, "Matters that should have been shared and escalated were not shared and escalated."[] HSBC has also been accused of laundering money for terrorist groups.[][]

In , HSBC was fined by $14 million by Argentina for failure to report suspicious transactions in the country in []

In June , HSBC was fined by the Geneva authorities after an investigation into money laundering within its Swiss subsidiary. The fine was 40 million Swiss Francs.[]

In HSBC was fined 15 million rand by South Africa's central bank for weaknesses in its processes meant to detect money laundering and terrorism financing, though it also added that HSBC was not found to have facilitated any transactions involving money laundering or the financing of terrorism in South Africa.[]

In HSBC told AUSTRAC that it may have broken Australia's anti money laundering and counter-terrorism laws after allegedly failing to report thousands of transactions to AUSTRAC.[][]

In July HSBC disclosed that in it discovered a suspected money laundering network that received $ billion worth of payments which has raised questions over whether it disclosed this appropriately to US monitors as the bank was still under probation by U.S. authorities over anti-money laundering concerns.[][]

US Senate investigation ()[edit]

In July , a US Senate committee issued a report[] which stated that HSBC had been in breach of money-laundering rules, and had assisted Iran and North Korea to circumvent US nuclear-weapons sanctions.[][]

In December , Assistant U.S. Attorney General Lanny Breuer suggested that the U.S. government might resist criminal prosecution of HSBC which could lead to the loss of the bank's U.S. charter. He stated, "Our goal here is not to bring HSBC down, it's not to cause a systemic effect on the economy, it's not for people to lose thousands of jobs."[]

In December , HSBC was penalised $ billion (US), the largest fine under the Bank Secrecy Act, for violating four U.S. laws designed to protect the U.S. financial system.[] HSBC had allegedly laundered at least $ million in drugs proceeds through the U.S. financial system for international cartels, as well as processing an additional $ million for banks in US sanctioned countries. According to the report, "The U.S. bank subsidiary [also] failed to monitor more than $ billion in wire transfers and more than $ billion in purchases of physical dollars from its Mexico unit."[] As part of the agreement deferring its prosecution, HSBC acknowledged that for years it had ignored warning signs that drug cartels in Mexico were using its branches to launder millions of dollars, and also acknowledged that HSBC's international staff had stripped identifying information on transactions made through the United States from countries facing economic sanctions such as Iran and Sudan.[]

A December CNNMoney article compared the billion dollar fine to HSBC's profit "last year" () of billion.[]

In , HSBC was sued by Mexican families involved in deaths by organized-crime gangs for processing funds ("money laundering") for the Sinaloa cartel.[]

FinCEN Files ()[edit]

The FinCEN Files showed that HSBC continued to provide financial services for alleged criminals, Ponzi schemes, shell companies related to government corruption, and drug traffickers, Including $ million for the Waked Family company Viva Panama between and before the United States Department of the Treasury declared it a drug money-laundering organization. And $21 million for a company that was a worldwide pyramid scheme. The money-laundering occurred even when the bank despite being under probation from the U.S. government from to , with six former HSBC employees saying to the International Consortium of Investigative Journalists that the end of the probations led to a cultural shift in HSBC for profit-making instead of compliance. 18 People from HSBC's compliance unit also told Buzzfeed they expressed concerns about HSBC's efforts to root out money laundering, saying that investigations were often rushed and that investigation quotas were too high.[][] In response to the report HSBC said it is continually seeking ways to improve of financial crime compliance programme.[]

Forex, Libor and Euribor scandals ()[edit]

The bank was fined US$m by the US CFTC in for taking part in the Forex scandal.[] The bank also settled for US$18m in the related Libor scandal and EUR 33m for the Euribor rate scandal (relative to other banks a small amount).[][] In October HSBC was fined about $ million over the Euribor rate scandal in Switzerland.[]

Belgian Tax Fraud, money laundering charges ()[edit]

In November HSBC was accused of tax fraud and money laundering by Belgian Prosecutors for helping hundreds of clients move money into offshore tax havens.[][]

In August HSBC agreed to pay $ million to settle the case.[][]

Tax avoidance schemes ()[edit]

See also: Swiss Leaks

In February , the International Consortium of Investigative Journalists released information about the bank's business conduct under the title Swiss Leaks. The ICIJ alleges that the bank profited from doing business with tax evaders and other clients.[78] The BBC reported that the bank had put pressure on media not to report about the controversy, with British newspaper The Guardian claiming bank advertising had been put "on pause" after The Guardian's coverage of the matter.[]Peter Oborne, chief political commentator at The Daily Telegraph, resigned from the paper and in an open letter claimed the newspaper suppressed negative stories and dropped investigations into HSBC because of the bank's advertising.[]

In November , HSBC agreed to pay $ million to settle a French investigation into the case. The agreement was the first under a French system introduced in to allow companies to settle without any finding of guilt.[]

In August the former head of HSBC Swiss from to , Peter Braunwalder pleaded guilty in a French court for helping wealthy clients hide $ billion. He was fined $, and received a one-year suspended jail sentence.[]

In December HSBC Swiss agreed to pay a $ million United States fine for the case.[][]

$ billion currency scheme ()[edit]

In July the United States Department of Justice charged two executives from HSBC Bank over an alleged $ billion currency scheme which defrauded HSBC clients and "manipulated the foreign exchange market to benefit themselves and their bank".[] "Mark Johnson and Stuart Scott, both British citizens, are being accused".[] "Johnson was arrested late Tuesday [19 July ] at JFK International Airport in New York City."[] "Stuart Scott, who was HSBC's European head of foreign exchange trading in London until December , is accused of the same crimes. A warrant was issued for Scott's arrest, but he fled to Britain. In July the High Court of Justice ruled against extraditing him to the United States since most of the alleged crimes took place in Britain and because Scott has no significant connection to the United States.[][]

Mark Johnson was later convicted of nine counts of wire fraud and conspiracy to defraud related to front running the currency trades of HSBC clients and sentenced to two years in federal prison.[][] He was released after serving three months in prison and was allowed to return home to the U.K. while he pursued an appeal. November the U.S. Supreme Court declined to hear an appeal of his conviction, which was previously upheld by the United States Court of Appeals for the Second Circuit. It meant he would have to return to the U.S. to serve his sentence.[] In February a judge ruled that Johnson could put off reporting to prison until he is vaccinated against COVID[] In January HSBC agreed to pay a $ million fine over the case.[][]

Defense industry ()[edit]

In December , The Jerusalem Post reported that HSBC confirmed that the bank would divest from Elbit Systems Ltd., Israel's largest non-government-owned military contractor,[] active in numerous defence-related industries. HSBC justified its decision by claiming it "strongly supports observance of international human rights principles as they apply to business."[] In response, the group Palestine Solidarity Campaign (PSC) released a press release in which it "declared a victory" and quoted PSC director Ben Jamal saying the decision demonstrates "the effectiveness of Boycott, Divestment, and Sanctions as a tactic."[] reported that multiple sources claimed HSBC's decision was not influenced by the BDS movement but was an "investment decision."[] In an editorial titled "Bad Banking", The Jerusalem Post wrote, "HSBC, if this is your final decision, you will go down on the wrong side of history. Do you understand that Israel is using Elbit technology to protect itself against Palestinian terror, and not to undermine the rights of the Palestinian people? If you are really concerned about human rights, perhaps you might consider using some of your own income to invest in the Palestinian economy, and boost cooperation between Israeli and Palestinian institutions."[]

Housing crisis fine ()[edit]

In HSBC agreed to pay a $ million fine to settle claims it mis-sold Residential mortgage-backed securities between and [][] Forbes noted the settlement was the lowest of 11 banks that settled with the Department of Justice.[] HSBC has said in statement that it has been working since the financial crisis to improve its internal controls and culture.[]

Support for China's Security Law for Hong Kong ()[edit]

In June , on the eve of the anniversary of the Tiananmen Square protests, HSBC took the rare step of wading into political issues by publicly backing Beijing's controversial new national security law for Hong Kong.[] The chief executive for HSBC's Asia-Pacific division, Peter Wong, signed a petition supporting the law and stated in a post on Chinese social media that HSBC "respects and supports all laws that stabilise Hong Kong's social order."[][]

Though HSBC moved its headquarters to London in , Hong Kong remains its largest market accounting for 54% of its profit, a third of its global revenue, and 50, local staff.[][] In response, Joshua Wong, a top Hong Kong pro-democracy activist decried the bank's position stating that HSBC's stance demonstrates "how China will use the national security law as new leverage for more political influence over foreign business community in this global city."[]Alistair Carmichael, the U.K. chairman of the All Parliamentary Group on Hong Kong, said HSBC made a serious error by bending to China's will regarding the security law, calling it "a colossal misjudgment" since it would be seen as a large British corporation advocating for "a fairly flagrant breach of international law" when banks rely on a rules-based system.[]Human Rights Watch alleged that "the new national security law will deal the most severe blow to the rights of people in Hong Kong since the territory's transfer to China in "[]

British Foreign SecretaryDominic Raab also commented on HSBC's stance, saying "Businesses will make their own judgment calls, but let me just put it this way – we will not sacrifice the people of Hong Kong over the altar of banker bonuses".[]

Since August , HSBC has frozen the accounts of numerous pro-democratic organizations and activists, and their families, including Jimmy Lai, Ted Hui and the Good Neighbour North District Church.[][]

In January , the CEO of HSBC defended its relationship with Chinese authorities in Hong Kong and freezing of Ted Hui's account to the United Kingdom's parliamentary foreign affairs committee.[][]

In February , more than 50 members of the Inter-Parliamentary Alliance on China called for the immediate unfreezing of funds belonging to Ted Hui and his family,[][]


Data loss ()[edit]

In , HSBC issued a statement confirming it had lost a disc containing details of , customers of its life insurance business. HSBC said the disc had failed to arrive in the post between offices and it was not encrypted.[] The bank was later fined over £3 million by the Financial Services Authority for failing to exercise reasonable care with regards to data protection in connection with this and other lost customer information.[]

Breaching Iran sanctions for Huawei (–)[edit]

From to , in breach of United States sanctions on Iran, the bank facilitated money transfers in Iran on behalf of the Chinese company Huawei.[]

Gaddafi Libya claims ()[edit]

According to Global Witness and cited by BBC, "billions of dollars of assets" were held by the bank for the Libyan Investment Authority, controlled by Colonel Muammar Gaddafi. Following Gaddafi's overthrow the bank declined to reveal information about the funds citing customer confidentiality.[][][]

Deforestation claims (, )[edit]

In the report titled "In the Future There Will Be No Forests Left" produced by Global Witness, the bank was accused of supporting the seven largest Malaysian timber conglomerates, which are responsible for deforestation in the Malaysian state of Sarawak.[] The bank declined to divulge its clients, citing client confidentiality, but maintains that the accusations are not accurate.[] The environmentalist group Greenpeace has also alleged that the bank is contributing to the deforestation in Indonesia and subsequent hazardous impacts in the region by providing funds to palm oil producers for new plantations. The bank has denied these claims, citing its sustainability policy that prohibits the bank from financing projects that "damage high conservation value forest."[]

Overzealous Money-laundering policies ()[edit]

The bank was reported to have refused large cash withdrawals for customers without a third-party letter confirming what the money would be used for.[]Douglas Carswell, the Conservative MP for Clacton, was alarmed by the policy: "All these regulations which have been imposed on banks allow enormous interpretation. It basically infantilises the customer. In a sense, your money becomes pocket money and the bank becomes your parent."[]

North London Central Mosque and Hamas funding ()[edit]

In , the bank closed North London Central Mosque's account and many of their Muslim clients' and groups' accounts.[][][][][][] Several sources report that this was due to money being used to fund Hamas-linked charities during the Israel–Gaza war.[][]

Payments-processing failures ()[edit]

In August , the bank failed to process BACS payments resulting in thousands of salaries not paid, house purchase and payment for essential home care failures.[]

Spam Phone calls ()[edit]

In January , HSBC agreed to pay a $ million settlement for a lawsuit filed in by customers who stated they received spam phone calls from the company.[]

Racism Report ()[edit]

HSBC banker Ian Clarke alleged a failure of HSBC to retain or promote Black and other ethnic minority staff, a lack of such people in senior positions, and insufficient policies to address these problems. HSBC did not address the specifics of Clarke's assertions and he resigned shortly.[][]


Logo used from to

Logo used from to present.

The group announced in November that the HSBC brand and the hexagon symbol would be adopted as the unified brand in all the markets where HSBC operates, with the aim of enhancing recognition of the group and its values by customers, shareholders and staff throughout the world. The hexagon symbol was originally adopted by the Hongkong and Shanghai Banking Corporation as its logo in It was developed from the bank's house flag, a white rectangle divided diagonally to produce a red hourglass shape. Like many other Hong Kong company flags that originated in the 19th century, and because of its founder's nationality, the design was based on the cross of Saint Andrew. The logo was designed by Austrian graphic artist Henry Steiner.[]

In , HSBC made minor changes to their logo. The wordmark was repositioned from left to the right, resized to be smaller, and was switched from Serif to Sans-serif.[][]


Having sponsored the Jaguar RacingFormula One team since the days of Stewart Grand Prix, HSBC ended its relationship with motorsport after seven years when Red Bull purchased Jaguar Racing from Ford.[]

In the mid s, HSBC switched its focus to golf, taking title sponsorship of several events such as the HSBC World Match Play Championship, HSBC Women's World Match Play Championship (now defunct), WGC-HSBC Champions, Abu Dhabi HSBC Golf Championship, HSBC Women's Champions, HSBC Golf Business Forum and HSBC Golf Roots (a youth development programme). HSBC was named the 'Official Banking Partner' of the Open Championship, in a five-year deal announced in []

In October , the International Rugby Board announced that they had concluded a 5-year deal with HSBC which granted them status as the first-ever title sponsor of the World Sevens Series. Through the accord, HSBC is paying more than $ million for the title naming rights to all the tournaments. HSBC opted to sub-license the naming rights to all but one of the individual tournaments while retaining its name sponsorship of the overall series and the Hong Kong Sevens.[] The company also sponsors the Hong Kong Rugby Union and the New South Wales Waratahs team in Super Rugby. It sponsored British & Irish Lions during their tour to South Africa and tour to Australia.[]

HSBC is the official banking partner of the Wimbledon Championships tennis tournament, providing banking facilities on site and renaming the junior event as the HSBC Road to Wimbledon National 14 and Under Challenge.[]

HSBC's other sponsorships are mainly in the area of education, health and the environment. In November , HSBC announced a $5&#;million partnership with SOS Children as part of Future First.[]

See also[edit]


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hsbc contact number online banking


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