First tennessee customer service
: First tennessee customer service
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Bonus Offer
Offer is valid on new accounts only. To qualify, company must spend $3, within the first three months of account opening to how late can you pay duke energy bill the bonus. 10, bonus points will be credited within 60 days of qualification under the description: Commercial Spend Bonus.
Earning Points
Base Rewards Tier: Earns (i) one (1) point for each dollar you spend for net retail purchases (gross retail purchases less any returns or credits), (ii) three (3) points for each dollar you spend for net retail purchases in the follow rewards category: gas stations (2 additional points on top of the 1 point per dollar earned on net retail purchases), (iii) two (2) points for each dollar you spend for net retail purchases in the following rewards categories: restaurants and travel (airlines, auto rental, and lodging) (1 additional point on top of the 1 point per dollar earned on net retail purchases).
Rewards Categories: Merchants who accept Visa credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making reward offers to you. We make every effort to include all relevant best business pinterest accounts codes in our rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won't qualify for rewards offers on purchases in that category.
Businesses may earn up to 10, points per calendar month, excluding bonus points. Points earned are available for redemption for a 3 year term. Points expiring during the year will be cleared from the Program Account on the last day of the month in which they expire.
Rewards Redemption
Businesses in the Base Rewards Tier may redeem points for (i) cash back to a First Citizens checking or savings account or credit card statement credits, (ii) credit towards a First Citizens personal loan or mortgage principal, (iii) Pay Me Back statement credits, (iv) travel rewards, including airline tickets, hotel, car rentals, cruises and tours, (v) retail gift cards and certificates and (vi) merchandise and (vii) donations.
These Terms are only a summary. Other restrictions and requirements apply. The full First Citizens Rewards® Program Rules will be provided upon enrollment and are accessible via the program website at mynewextsetup.us at log in.
Program Rules are subject to change or cancellation without notice.
Health insurance that's here for you
Let’s find the health insurance plan that works for you
Medicare Plans
If you're over 65, first tennessee customer service can help you understand your Medicare options and find the plan that's best for you and your budget.
See more
Includes
- $0 Drug and $0 Medical Deductible
- No Referrals
- Wide choice of doctors and hospitals
See Plans
Medicare with Medicaid Plans
If you're enrolled in Medicaid and eligible for Medicare, our BlueCare Plus plan helps you stay covered with extra care.
See more
Includes
- Dental and hearing coverage
- Extra help with special needs
- Transportation services
See Plans
Individual & Family Plans
If you're not covered by an employer, we have health plan options for you and your entire family.
See more
Includes
- Free preventive care and screenings
- Coverage when you travel out of state
- Discounts on health and wellness programs, products and more
See Plans
Medicaid Plans
If you have special health and budgetary needs, we have a variety of BlueCare plans and programs to keep you covered.
See moreIncludes
- Free preventive care and screenings
- Medical and behavioral health care and prescription medicines
- Coverage varies based on age and benefit
See Plans
Dental & Vision Plans
If you want to complete your coverage, we have a variety of dental and vision plans for you to choose from
See more
Includes
- Routine eye and dental exams
- Access to one of the largest networks in Tennessee
- Discounts and savings
See Plans
Employer & Group Plans
If you're looking for medical, dental and vision plans for you and your employees, we have options to keep you covered from head to toe.
See more
Includes
- Medical, dental and vision all on one ID card
- Access to one of the largest networks in Tennessee
- Discounts and savings
See Plans
We’ve made some changes to help you get the care you need. If you get a bill you weren’t expecting or have any questions, contact us.
Vaccine information
Vaccines are more widely available across the country, and we’re covering vaccines and boosters for eligible members. We’re also sharing real stories of people who got a COVID vaccine – how they decided, what was it like and how they’re feeling now.
Learn moreTelehealth and virtual visits
If you get your insurance through your employer or buy it on your own, we now support telehealth visits for these plans. You can now have virtual visits with providers in our networks who first tennessee customer service this service to help you manage your health without leaving your home.
Log in for more virtual care optionsCommitment to our communities
The COVID pandemic has been a time of uncertainty for residents and businesses across Tennessee. Find out how our foundation is helping our neighbors and communities facing difficulties due to the virus.
See our supportLearn More
As a mission-driven, not-for-profit company, we’ve been part of the community for over 75 years as the trusted insurer for individuals, families and employees in Tennessee. So, you can expect excellent coverage, benefits and support for all your health care needs.
Sanitas Medical Centers
Sanitas offers exclusive primary and urgent care as well as extended hours to BlueCross members in Memphis and Nashville.
See locations
Better Tennessee
We’re committed to the great state of Tennessee by improving health and supporting the programs, services and people that help build a stronger community.
See our mission
BlueCross Healthy Places
Our Healthy Places program creates public spaces like parks, athletic fields and playgrounds to keep our communities healthy and strong.
See our spaces
Questions & Comments
Use this form to send us questions, comments and feedback. Your correspondence will be directed to the most appropriate person and answered within one to two business days. For faster service, call us at
Fields marked with a "*" are required.
While most questions and comments can be resolved through email, call us at if any of the following situations apply:
Issues that require immediate attention such as:
- lost or stolen items like credit cards, debit cards or checks
- identify theft
- fraudulent transactions
Issues that involve sensitive information such as:
- user names and passwords
- account numbers and balances
- transaction information
- social security numbers
Replies come from [email protected]. If using a spam blocker, you may need to add this address to receive our response.
Are you a First Horizon Bank customer and enrolled in Digital Banking? If “yes,” please log into Digital Banking and send us a secure message. Click on the Messages icon and select the Secure Messages tab and click on the Send Us a Secure Message button. Secure Messaging allows us to communicate easily to address account specific questions and inquiries.
Baptist Memphis
The East Memphis campus of Baptist Memorial Health Care includes our flagship hospital, Baptist Memorial Hospital-Memphis, which is one of Tennessee's highest volume medical centers. This acre campus is also home to Baptist Memorial Hospital for Women, the Spence and Becky Wilson Baptist Children’s Hospital, Baptist Memorial Restorative Care Hospital, Baptist Heart Institute, Baptist Women’s Health Center and five (5) physicians’ office buildings.
Hospital Patient Guide & Forms
Updated Visitor Guidelines
Parking: Self, Valet and Shuttle
Well-lit, security-patrolled garages are located on our hospital campus. Handicap parking is available in both the outside lots and on each floor of the parking garages.
Valet Parking is available at the main entrance to the hospital and at the entrance to Walnut Grove, Medical Plaza 1. This service is available at both locations Monday through Friday from 7 a.m. until 5 p.m. for a nominal fee.
Shuttle Service is complimentary and available at all times for transportation to and from the locations on the hospital campus, including Hampton Inn. For shuttle transportation to your vehicle, dial from any in-house phone located at any hospital entrance. For shuttle transportation from your vehicle to the building, dial
ATM: Vending area on the first floor next to the cafeteria.
Baby Changing Stations: Main lobby restrooms.
Food Service
Willows Café—First Floor
Weekdays
Breakfast: a.m. until a.m.
Lunch: a.m. until p.m.
Dinner: p.m. until p.m.
Grill: a.m. until a.m; a.m. until p.m.
The grill closes at p.m.; Grab & Go items are available until p.m.
Weekends
Breakfast: a.m. until a.m.
Lunch: a.m. until p.m.
Dinner: p.m. until p.m.
Grill: a.m. until a.m; a.m. until p.m.
Starbucks—First Floor
Weekdays: a.m. until p.m.
Saturday: a.m. until p.m.
Sunday: Closed
Vending machines are located on floors 2 through 4 next to the guest elevators. A large vending area is located on the first floor next to the Willows Café.
Specialized Amenities and Services
Counseling
Counseling services for patients: dietary, financial, health care choices, religious, rehabilitation and lifestyle arrangements.
Chapel
The chapel is located on the first floor of the hospital near the main entrance is always open to provide a quiet place for prayer and meditation.
Sunday service: a.m. (Also viewable live on channel 6 in patient rooms.)
Weekday prayers: a.m. until a.m.
Gift Shop and Flower Deliveries
The Gift Shop is on the first floor at the hospital’s main entrance. Free delivery is available upon request. Dial from your room.
Monday through Friday a.m. until p.m.
Weekends: a.m. until p.m.
Flower delivery: Local florists make deliveries to patients Monday through Saturday.
Hearing-Impaired Services
TDD (Telephone Device for the Deaf) equipment is available at no charge for our hearing-impaired patients. In addition, interpretation services are provided for our hearing-impaired patients upon request. Please contact the nursing staff or Help Line. More on hearing impaired services.
Interpretation Services
When needed, interpretation services are provided for patients who do not speak English. Please contact your nurse for assistance with obtaining a language interpreter. Learn more on translation services.
Laundry Room
A complimentary washer and dryer set is available on the third floor of the hospital. Detergent may be purchased in the gift shop.
Library
The Ann L. and Joseph H. Powell Library for patients and visitors is open weekdays from a.m. until p.m. and is on the 1st floor of Walnut Grove, Medical Plaza 1. Services include computer and internet access, faxing, photocopying, as well as health-related resources available for checkout.
Mail Services
Patient mail is received by our mailroom Monday through Saturday and is delivered to patients. Once you are discharged, your mail will be forwarded to your home address. Stamps may be purchased from the gift shop on first floor of the hospital. A mail drop is located in the guest elevator alcove on the first floor in the main lobby.
Notary Public
Please consult the local phone directory for notaries public. Hospital staff and volunteers are prohibited from witnessing or notarizing any documents related to a patient’s health care wishes.
Pharmacies (retail)
The Walnut Grove Plaza Pharmacy is in the building directly across from the hospital’s main entrance (Medical Plaza 1) and is available to you for any prescriptions or over-the-counter (OTC) medications you might need to take home upon discharge.
Monday through Friday (Except holidays)
a.m. until p.m.
The Baptist Specialty Pharmacy is located next door to the Walnut First tennessee customer service Plaza Pharmacy and is available to fill prescriptions for complex medical conditions. Prescriptions are available for pick-up or through mail order.
Monday through Friday (Except holidays)
9 a.m. until 5 p.m.
Staff Uniform Colors
Most hospital staff members are dressed in uniforms of varying colors to help patients distinguish between those who perform different duties:
| Royal Blue and/or White | Nursing |
| Light Blue | PCA/Patient Care Techs |
| Navy Blue | Radiology, Unit Secretary, Environmental Services |
| Green | Respiratory Therapist |
| Teal | Phlebotomist, Patient Transportation |
| Olive | Nurse Interns |
| White Lab Coat | Pharmacist, Nurse Manager, Dietitian |
| White Shirt w/Black Slacks | Dietary Assistant |
Locally Available Financial Assistance
Baptist collaborates with a number of community service organizations that share our mission of healing, teaching and preaching. Many of these same organizations offer many financial assistance programs and opportunities, as well as numerous free resources to people in the communities they serve, including:
- Medical care
- Transportation
- Housing
- Food assistance
- Substance abuse counseling
- Education support for parents and students
- Legal aid
- Immigration services
- Job training and placement, and more.
To learn what’s available in your area, click or tap the button below. This service is offered as a convenience to you and for general information purposes, and does not represent an endorsement of any kind.
Local financial assistance options
Nondiscrimination Policy
In accordance with Title VI and VII of the Civil Rights Act of and its implementing regulations, Baptist Memorial Hospital-Memphis, directly or through contractual or other arrangements, admits and treats all persons without regard to race, color, sex, age, disability or national origin in its provision of services and benefits, including assignments or transfers within the facility and referrals to or from the facility. Staff privileges are granted without regard to race, color or national origin.
We continue to find ways to assist customers during the coronavirus pandemic and its aftereffects. Plans are being made to resume field operations, including service disconnections. Please click your state below to see more state specific information.
Selecting your state will provide specific service disconnections dates, outside assistance agencies available in your area, field collection activities, and payment arrangements.
OhioPennsylvaniaNew JerseyMarylandWest VirginiaNew York
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Ohio Information
Service disconnection and collection activities have customer service number for keybank for Ohio customers, on October 5, If the termination date on your disconnection notice is on or after October 5,your service may be terminated for non-payment. All normal collections practices have resumed including payment plan options, requirements for reconnections, and late payment charges.
Payment Arrangements
Customers who are having difficulty paying their bills and are at risk for disconnection should call us immediately to arrange a payment plan and request information on potential assistance programs to avoid termination.
Contact us Monday – Friday, from 8 a.m. – 6 p.m.
- Ohio Edison –
- The Illuminating Company –
- Toledo Edison –
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and taking necessary precautions against the spread of COVID
OK
Pennsylvania Information
Service disconnection and collection activities resumed for Pennsylvania customers effective November 9, If the termination date on your disconnection notice is on or after November 9,your service may be terminated for non-payment. All normal collections practices have resumed including payment plan options and requirements for reconnections. These notices can be used as proof of situation by agencies who provide financial support to assist with bills.
Payment Arrangements & Assistance Programs
If you are having difficulty paying your residential bill, you may be eligible for outside assistance programs and payment arrangements based on your household income level.
To avoid termination, call us to arrange a payment plan and visit Assistance Programs to search for the agencies that may be able to provide help paying your bill.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety what credit score you need for amazon credit card and taking necessary precautions against the spread of COVID
OK
New Jersey Information
In New Jersey, we will comply with any state orders to postpone disconnection activities as long as necessary.
Residential
Service terminations for residential customers will resume no sooner than July 6, Disconnection notices can be used as proof of situation by agencies who provide financial support to assist with bills.
Nonresidential
Service terminations for nonresidential customers resumed on October 15,
Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available.
Assistance Programs
For information about assistance programs, including arrearage forgiveness programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID
Meter Reading
During the pandemic, your bill amount may have been estimated due to the suspension of actual meter readings for the safety of our customers and employees.
Effective June 1,First tennessee customer service will resume reading all meters. Actual meter readings help us provide you with accurate billing and consumption information. If you have received multiple estimates, your first tennessee customer service may need to be rebilled based on actual readings.
Our employees will be taking appropriate preventive measures such as wearing Personal Protective Equipment (PPE) and maintaining social distancing will be in place to protect personal health. All our employees wear photo ID badges.
If there are any questions, please call
OK
Maryland Information
Nonresidential
Service disconnection and collection activities resumed for Maryland nonresidential customers on October 1,
Residential
Service disconnection and collection activities resumed for Maryland residential customers on November 15, If the termination date on your disconnection notice is on or after November 15,your service may be terminated for non-payment.
Customers who are having difficulty paying their bills and are at risk for disconnection should call us immediately to arrange a payment plan and request information on potential assistance programs to avoid termination. Contact us atMonday – Friday, from 8 a.m. – 6 p.m.
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in first tennessee customer service community first tennessee customer service collection activities will be following proper safety measures and taking necessary precautions against the spread of COVID
OK
West Virginia Information
Nonresidential
Service disconnections resumed on September 15,
Residential
Service disconnection and collection activities resumed for residential customers on November 4, If the termination date on your disconnection notice is on or after November 4,your service may be terminated for non-payment. All normal collections practices have resumed including payment plan options, requirements for reconnections, and late payment charges.
Payment Arrangements
Customers who are having difficulty paying their bills and are at risk for disconnection should call us immediately to arrange a payment plan and request information on potential assistance programs to avoid termination.
Contact us Monday – Friday, from 8 a.m. – 6 p.m.
- Mon Power –
- Potomac Edison –
Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and taking necessary precautions against the spread of COVID
OK
New York Information
We continue to find ways to assist customers during the coronavirus pandemic and its aftereffects. Penelec will comply with any state orders to postpone service terminations as long as necessary.
Payment Arrangements & Assistance Programs
Customers who are having difficulty paying their bills should call us to arrange or restructure a payment plan and request information on potential assistance programs. Customers are urged to contact us while enhanced payment arrangements are available with no requirement of a down payment, late fees, or penalties.
For information about assistance programs first tennessee customer service customers may be eligible for, please visit Assistance Programs.
After disconnection activities have resumed, all normal collections practices will also resume including first tennessee customer service plan options and requirements for reconnections.
Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID
OK
Important Information
Customers with a household income level of % or below federal poverty income guidelines are considered protected customers and are eligible for special payment assistance. Protected customers may not be subject to service disconnection until March 31,as long as they contact us to provide household income information, enter into a payment arrangement, and apply for all eligible assistance programs. Disconnection activity will proceed for those customers who do not take action.
To determine your Federal Poverty Level (FPL), please see the chart below. You will need to know the number of people and the annual/monthly income within your household. If you are eligible to be protected and/or need payment assistance, contact us to provide the required information.
| PA COVID Annual Income | PA COVID Monthly Income | |
|---|---|---|
| Household Size | % of FPL | % of FPL |
| 1 | $38, | $3, |
| 2 | $51, | $4, |
| 3 | $65, | $5, |
| 4 | $78, | $6, |
| 5 | $92, | $7, |
| 6 | $, | $8, |
| 7 | $, | $9, |
| 8 | $, | $11, |
| Each Additional | $13, | $1, |
OK
Last Modified: August 4,
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First tennessee customer service -
Not Guaranteed By The Bank Or Its AffiliatesBonus Offer
Offer is valid on new accounts only. To qualify, company must spend $3, within the first three months of account opening to receive the bonus. 10, bonus points will be credited within 60 days of qualification under the description: Commercial Spend Bonus.
Earning Points
Base Rewards Tier: Earns (i) one (1) point for each dollar you spend for net retail purchases (gross retail purchases less any returns or credits), (ii) three (3) points for each dollar you spend for net retail purchases in the follow rewards category: gas stations (2 additional points on top of the 1 point per dollar earned on net retail purchases), (iii) two (2) points for each dollar you spend for net retail purchases in the following rewards categories: restaurants and travel (airlines, auto rental, and lodging) (1 additional point on top of the 1 point per dollar earned on net retail purchases).
Rewards Categories: Merchants who accept Visa credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making reward offers to you. We make every effort to include all relevant merchant codes in our rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won't qualify for rewards offers on purchases in that category.
Businesses may earn up to 10, points per calendar month, excluding bonus points. Points earned are available for redemption for a 3 year term. Points expiring during the year will be cleared from the Program Account on the last day of the month in which they expire.
Rewards Redemption
Businesses in the Base Rewards Tier may redeem points for (i) cash back to a First Citizens checking or savings account or credit card statement credits, (ii) credit towards a First Citizens personal loan or mortgage principal, (iii) Pay Me Back statement credits, (iv) travel rewards, including airline tickets, hotel, car rentals, cruises and tours, (v) retail gift cards and certificates and (vi) merchandise and (vii) donations.
These Terms are only a summary. Other restrictions and requirements apply. The full First Citizens Rewards® Program Rules will be provided upon enrollment and are accessible via the program website at mynewextsetup.us at log in.
Program Rules are subject to change or cancellation without notice.
Health insurance that's here for you
Let’s find the health insurance plan that works for you
Medicare Plans
If you're over 65, we can help you understand your Medicare options and find the plan that's best for you and your budget.
See more
Includes
- $0 Drug and $0 Medical Deductible
- No Referrals
- Wide choice of doctors and hospitals
See Plans
Medicare with Medicaid Plans
If you're enrolled in Medicaid and eligible for Medicare, our BlueCare Plus plan helps you stay covered with extra care.
See more
Includes
- Dental and hearing coverage
- Extra help with special needs
- Transportation services
See Plans
Individual & Family Plans
If you're not covered by an employer, we have health plan options for you and your entire family.
See more
Includes
- Free preventive care and screenings
- Coverage when you travel out of state
- Discounts on health and wellness programs, products and more
See Plans
Medicaid Plans
If you have special health and budgetary needs, we have a variety of BlueCare plans and programs to keep you covered.
See moreIncludes
- Free preventive care and screenings
- Medical and behavioral health care and prescription medicines
- Coverage varies based on age and benefit
See Plans
Dental & Vision Plans
If you want to complete your coverage, we have a variety of dental and vision plans for you to choose from
See more
Includes
- Routine eye and dental exams
- Access to one of the largest networks in Tennessee
- Discounts and savings
See Plans
Employer & Group Plans
If you're looking for medical, dental and vision plans for you and your employees, we have options to keep you covered from head to toe.
See more
Includes
- Medical, dental and vision all on one ID card
- Access to one of the largest networks in Tennessee
- Discounts and savings
See Plans
We’ve made some changes to help you get the care you need. If you get a bill you weren’t expecting or have any questions, contact us.
Vaccine information
Vaccines are more widely available across the country, and we’re covering vaccines and boosters for eligible members. We’re also sharing real stories of people who got a COVID vaccine – how they decided, what was it like and how they’re feeling now.
Learn moreTelehealth and virtual visits
If you get your insurance through your employer or buy it on your own, we now support telehealth visits for these plans. You can now have virtual visits with providers in our networks who offer this service to help you manage your health without leaving your home.
Log in for more virtual care optionsCommitment to our communities
The COVID pandemic has been a time of uncertainty for residents and businesses across Tennessee. Find out how our foundation is helping our neighbors and communities facing difficulties due to the virus.
See our supportLearn More
As a mission-driven, not-for-profit company, we’ve been part of the community for over 75 years as the trusted insurer for individuals, families and employees in Tennessee. So, you can expect excellent coverage, benefits and support for all your health care needs.
Sanitas Medical Centers
Sanitas offers exclusive primary and urgent care as well as extended hours to BlueCross members in Memphis and Nashville.
See locations
Better Tennessee
We’re committed to the great state of Tennessee by improving health and supporting the programs, services and people that help build a stronger community.
See our mission
BlueCross Healthy Places
Our Healthy Places program creates public spaces like parks, athletic fields and playgrounds to keep our communities healthy and strong.
See our spaces
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.
Insurance Products and Annuities: May be purchased from any agent or company, and the customer’s choice will not affect current or future credit decisions.
First Horizon Advisors is the trade name for wealth management products and services provided by First Horizon Bank and its affiliates. Trust services provided by First Horizon Bank.
Investment management services, investments, annuities and financial planning available through First Horizon Advisors, Inc., member FINRA, SIPC, and a subsidiary of First Horizon Bank. Arkansas Insurance License #
Insurance products are provided by First Horizon Insurance Services, Inc. (“FHIS”), a Tennessee corporation, and a subsidiary of First Horizon Bank. The principal place of business of FHIS is Madison Ave., Memphis, TN California Insurance License # OD Arkansas Insurance License #
First Horizon Advisors, Inc., FHIS, and their agents may transact insurance business or offer annuities only in states where they are licensed or where they are exempted or excluded from state insurance licensing requirements.
The contents of this website are for informational purposes only. Nothing on this website should be considered investment advice; or, a recommendation or offer to buy or sell a security or other financial product or to adopt any investment strategy.
First Horizon Advisors does not offer tax or legal advice. You should consult your personal tax and/or legal advisor concerning your individual situation.
First Horizon Bank.