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Wells fargo bank contact us

wells fargo bank contact us

link. You may be asked to provide the following information: Username or Social Security Number; Account Number or ATM Card Number; Your ATM PIN, ZIP code or. Customer Service Hours · Find the Nearest · Support · Company · Related Content · Legal. Account Questions · Phone: CALL-WELLS () 24 hours a day, 7 days a week · Lockbox payment address: Wells Fargo Practice Finance PO Box

: Wells fargo bank contact us

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American Justice: The Wells Fargo Heist - Full Episode (S24, E13) - A\u0026E

Customer Service

You can request a stop payment through Wells Fargo Online®, by phone or by visiting your local branch and speaking with a banker.

Simply sign on to Wells Fargo Online and access Manage Accounts through the Account tab.

To place stop payments for a check  via phone please call TO-WELLS (). Please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item.

More information about stop payments

  • The stop payment will remain in effect for six months. To remove a stop payment, please call TO-WELLS () or visit a local branch.
  • There is a stop payment fee. For fee information for your account, please refer to your Consumer Account Fee and Information Schedule or call us at TO-WELLS ().
  • There is no fee for placing stop payments on lost or stolen blank checks.
  • Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement.

Helping you during these uncertain times

These are unprecedented and challenging times. If you're experiencing a hardship, or have other needs, we'll work with you.

We created this page as a resource and we’ll update it as the situation changes.


Wells Fargo Online® banking

Wells Fargo Online banking is the fastest and easiest way to manage your account. You can safely and securely make payments, check your balance and available credit, and access many other services 24/7 from our website or mobile app.1 If you don’t have Wells Fargo Online banking you can enroll here.

We continue to experience high call volume, and many branches have limited operations and staff.


Frequently asked questions


Wells Fargo is committed to helping customers experiencing hardship related to COVID

These FAQs provide information effective as of December 30, on how we are supporting our wells fargo bank contact us card and personal line of credit customers.

This information is subject to change at any time. If you currently have payment assistance and have questions about the terms of the assistance, please contact us.


Financial support

We may be able to help. To speak to someone about your situation, please call us

  • Credit card accounts: (available Monday – Thursday, am – pm; Friday, am – pm; Saturday - Sunday, am – pm Central Time).
  • Retail accounts: (available Monday – Thursday, am – pm; Friday, am – pm; Saturday - Sunday, am – pm Central Time).
  • Personal Lines of Credit (unsecured), CD/Savings Secured Lines of Credit accounts: (available Monday – Thursday, am – pm; and Friday, am – pm Central Time).
  • Relay calls accepted, including

Information for customers currently deferring payments

If you are currently deferring payments the terms provided at the time of your latest request will apply through the deferral period. If you have questions about the terms of your deferral, please call us:

  • Credit card accounts: (available Monday – Thursday, am – pm; Friday, am – pm; Saturday - Sunday, am – pm Central Time).
  • Retail accounts: wells fargo bank contact us Monday – Thursday, am – pm; Friday, am – pm; Saturday - Sunday, am – pm Central Time).
  • Personal Lines of Wells fargo bank contact us (unsecured), CD/Savings Secured Lines of Credit: (available Monday – Thursday, am – pm; and Friday, am – pm Central Time).
  • Relay call accepted, including

If your credit card account is in good standing, you can continue to use your card within your credit limit.

If your personal line of credit is in a current payment status with no past due amount, you can continue to use your personal line of credit within your credit limit.

The terms provided at the time of your request will apply through your deferral period. You can refer to your most recent billing statement to view any interest being assessed as part of the agreed upon terms of the payment assistance. Interest that accrues will be added to your unpaid balance. If no payment is made, your account balance will increase even if you don’t make any new transactions. This may cause an increase to your minimum payment due after the deferral period ends, and/or increase the amount of time to pay off your balance, and/or increase the amount of interest you'll pay over the life of the account.

Yes. You are encouraged to make full or partial payments at any time while your payments are deferred, if desired.

During the payment deferment period: If your account was current, we will continue to report it to the credit bureaus as current. If your account was past due, we will not change the delinquency status we previously reported to the credit bureaus.

After the payment deferment period: If your account was current, we will continue to report it to the credit bureaus as current. If your account was past due, we will resume reporting the delinquency status we previously reported to the credit bureaus. Please note, after the payment deferment period, any additional late payments, missed payments, or other defaults on your account may wells fargo bank contact us reported to the credit bureaus and may wells fargo bank contact us reflected in your credit report.

Information about fees during the payment deferment period:

  • If you have an annual fee, it will continue to be assessed, even if it occurs within your deferment period. However, you will not need to pay it until your deferment period ends.
  • No late payment fees, returned check fees, or cash advance fees will be charged (including overdraft protection fees).
  • All other fees may still be assessed, but will not be due for payment until your deferment period ends.

Please contact us for information related to any existing deferment.

  • Credit card accounts: (available Monday – Thursday, am – pm; Friday, am – pm; Saturday - Sunday, am – pm Central Time).
  • Retail accounts: (available Monday – Thursday, am – pm; Friday, am – pm; Saturday - Sunday, am – pm Central Time).
  • Personal Lines of Credit (unsecured), CD/Savings Secured Lines of Credit: (available Monday – Thursday, am – pm; and Friday, am – pm Central Time).
  • Relay calls accepted, including

Other questions for credit card customers

Wells Fargo Online banking– wells fargo bank contact us fastest way to manage your account is online or through our mobile app1. With Wells Fargo Online banking, you can:

  • View transactions, account balances and available credit
  • Make a payment
  • Update address and other contact information
  • Dispute a charge
  • Replace cards
  • Set up or cancel automatic payments
  • Add an authorized user
  • Redeem rewards

Other questions for personal line of credit customers

Due to the economic uncertainty created by COVID, we’re not accepting any applications for new personal lines of credit or CD/savings secured lines of credit at this time, regardless of payment assistance status. We also are not accepting any requests for increases to existing customer lines of credit.



Contact Wells Fargo Customer Service

Wells Fargo Phone Numbers and Emails

Customer Service:

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    Credit Card Services

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    New Customers

  • ()

    Wells Fargo Advantage Funds

  • ()
  • ()
  • ()
  • ()
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  • ()

Accounting/ Billing:

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    Small Business Accounts

Wells Fargo Emails:


Customer Service


Report Fraud

More phone numbers and emailsLess phone numbers and emails

Wells Fargo Contact Information

Corporate Office Address:

Wells Fargo Clearing Services, Inc

Montgomery Street

San Francisco,California

United States

Other Info (opening hours):


Auto Loans

Wells Fargo Auto

P.O. Box

Irving, TX

Checking and Savings Accounts

Wells Fargo Bank

P. O. Box

Portland, OR

Consumer Credit Card Services

Wells Fargo Card Services

P.O. Box

Los Angeles, CA

Home Equity

Wells Fargo Home Equity

P.O. Box

Des Moines, IA

Home Mortgage

Wells Fargo Home Mortgage

P.O. Box

Des Moines, IA

Online Bank of america notary service near me Service

Wells Fargo Customer Service

P.O. Box

Charlotte, NC

Student Loans

Wells Fargo Education Financial Services

P.O. Box

Sioux Falls, SD

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Wells Fargo Rating Based on Reviews

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All K Wells Fargo reviews

Summary of Wells Fargo Customer Service Calls




Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wells Fargo Customer Service?

Account Question:

  • “Need information about opening a bank account” wells fargo bank contact us “Check account”
  • “Balance”

Payments and Charges Question:

  • “Debit card turned off”
  • “Dispute some charges”
  • “My bill pay was wiped out”

Cards Question:

  • “I lost my card”
  • “Unlock card”
  • “To get a new card mailed”

Request for Information Question:

  • “Having questions”
  • “Check On status of account”
  • “To check my direct deposit”

Product/ Service Question:

  • “Apply For Personal Loan”
  • “We have not had any loans with you regarding our home for many years. I am with navy federal credit union and I am refinancing and they are questioning a Deed of trust on my property”
  • “School loans”

Activation/ Cancellation Question:

  • “Cancel order”
  • “To cancel a debit card”
  • “Cancel a Automatic withdrawal”

Employment Question:

  • “Why is payroll available”
  • “For pay off balance”
  • “Auto payoff”

Staff Question:

  • “Customer. Service”
  • “Customer service”
  • “I can't call customer service phone not connect”

Refund Question:

  • “Vehicle warranty refund”
  • “ZELLE TRANSFER REFUND some hacked me”

Return/ Replace Question:

  • “Change address”
  • “Need to ask for replace check”
  • “Tax return”

Shipping and Delivery Question:

  • “My boss pay shipping fee of from Lusaka to kilifi and I was asked to pay again. I want to be refunded”
  • “Delivery”
  • “Pay for product on July 21, cost me $99and never received it”

Website/ Application Question:

  • “To see if my application submitted through website”

Other Question:

  • “Suspicious text”
  • “Rrward redemption”
  • “Notify of traveling St Maartens”


Wells Fargo Privacy Policy

To read more:

Wells Fargo FAQ

To read more:

Top Wells Fargo Services

Loan, Mortgage, Customer Care

Top Wells Fargo Products

Account, Checking Account, Deposit

Wells Fargo Pros and Cons

Pros: Nightmare, No customer service, Decent customer service, Who did try to make me fell better, No help

Cons: Customer service, Incompetant, Rudeness, Rude representatives, Rude representative

Related Companies

Wells Fargo Dealer Services, Americas Servicing Company, Wachovia Bank, Wachovia Dealer Services, Wells Fargo Advantage Funds


Wells Fargo's principal activities are to provide banking, insurance, investment, mortgage banking and consumer financing services. It operates in three segments: Community Banking, Wholesale Banking and Wells Fargo Financial. Community banking segment provides diversified financial products and services. It also provides investment management, insurance, securities brokerage and venture capital financing. Wholesale banking segment provides union savings bank mt washington, corporate and real estate banking products and services.

Wells Fargo financial segment provides consumer finances and auto finances. The services are provided through banking stores in Alaska, Arizona, California, Colorado, Idaho, Illinois, Indiana, Iowa, Michigan, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming. One of the top banks in the US, Wells Fargo has about 6, bank branches in some 40 states, and more than 4, mortgage and consumer finance offices nationwide. A top residential mortgage lender in the US, Wells Fargo is also one of the largest mortgage servicers. Wells Fargo & Co completed its acquisition of Wachovia Corporation on December 31, For the time being however, Wells Fargo Bank, N.A. and Wachovia Bank, N.A remain separate banks owned by Wells Fargo & Co. customer service is available 24 Hours a day, 7 days a week at (General Banking Questions), (Online Banking and Bill Pay Service) as well as or [email protected] (Online Fraud Reports ).

Wells Fargo reviews and complaints

Wells Fargo is ranked out of in Banks category

Area Served

USA, Worldwide

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Wells Fargo, the fourth largest bank in the United States, agreed on Friday to pay $3 billion to settle its long-running civil wells fargo bank contact us criminal probes into the heinous accusations of rampant fraudulent sales practices.

The San Francisco-based bank announced that it will pay the substantial financial penalty to both the U.S. Department of Justice (DOJ) and the Securities and Exchange Commission (SEC). Roughly $ million of the fine will be allocated to the SEC. The regulator will use the funds from the settlement to offer some restitution to the the defrauded customers. 

The problems began when Wells Fargo executives pressured rank-and-file bank personnel to aggressively cross-sell products to enhance sales and revenue to meet certain quotas. Deception reared its ugly head when Wells Fargo employees then created millions of savings and checking accounts for customers without their wells fargo bank contact us or approval. 

To reach the sales goals set forth by the company, bank branch staff resorted to inappropriate activities. They started using their own contact information on forms to prevent customers from discovering the scam. Employees were accused of creating fraudulent checking and savings accounts by moving money out of existing accounts into the new ones. This was made possible by “pinning”—a process in which the customers PIN number was set to “,” so that bankers could readily control their clients’ accounts and keep them in the dark.

Eventually, many of the bank’s customers noticed and questioned the fees on accounts they didn’t request or realize that they owned. The avalanche of complaints drew the attention of regulatory agencies. The fraud started to gain wider attention in when a group of government regulatory agencies fined the company a combined $ million. Wells Fargo subsequently dealt with civil and criminal lawsuits and paid out over $ billion, not including the recent penalties. John Stumpf, Wells Fargo’s chief executive at the height of the scandal, was forced to resign.

The bank now admits, according to DOJ officials, that it pressured employees to meet "unrealistic sales goals that led to thousands of employees opening millions of accounts for customers under false pretenses or without customer consent often by misusing customers' identities." 

In a statement, Andrew Murray, U.S. Attorney for the Western District of North Carolina, said, "Today's announcement should serve as a stark reminder that no institution is too big, too powerful or too well-known to be held accountable and face enforcement action for its wrongdoings." 

U.S. Attorney Nick Hanna added, “Simply put, Wells Fargo traded its hard-earned reputation for short-term profits, and harmed untold numbers of customers along the way.”

Last month, the Office of the Comptroller of the Currency (OCC) charged former Wells Fargo executives for their roles in the sales scandal. The OCC also barred former CEO Stumpf from ever working at a bank again and ordered that he pay $ million for his role in the scandal.

Wells Fargo claims that it has enacted measures with the goal of earning back the trust and confidence of its stakeholders, including clients, employees, investors and regulators. The bank intends to cease sales goals for its products and services, change the company’s compensation structure, so that it's tied to the best interests of its customers, and strengthen oversight of the large organization.

Wells Fargo CEO Charlie Scharf publicly addressed the settlement in a statement, “The conduct at the core of today's settlements—and the past culture that gave rise to it—are reprehensible and wholly inconsistent with the values on which Wells Fargo is built.” Scharf said,  “Our customers, shareholders and employees deserved more from the leadership of this company.”

Dick Bove, a veteran Wall Street research analyst, believes that the bank faces a challenging future. Bove wrote, “The turnaround of Wells Fargo is likely to take a minimum of three to five years. There are much better investments. Sell.” Bove maintains that about 20, wells fargo bank contact us 10% of the workforce— may be downsized. Wells Fargo’s wealth management brokerage division saw a huge decline in its ranks. The brokers believe that the negative publicity surrounding the scandal has hurt its business and they’ve moved onto other companies.

A group of people may benefit from this fiasco. Compliance, legal, risk, audit and related professionals will see more job openings due to the settlement. The bank, pledging to increase its oversight, will most likely need people with a fresh perspective to join the bank to ensure this type of scandal doesn’t occur again.

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Simplify your life and stay in control with the Wells Fargo Mobile® app. Manage your finances; make check deposits, add cards to digital wallet, transfer funds, and pay bills, all within the app.

Manage Your Accounts
• Quickly access your cash, credit, and investment accounts with Touch ID®¹ or Face ID®¹
• Review activity and balances in your accounts
• View your credit card transactions and manage your rewards program
• Easily activate or turn cards on or off², add cards to digital wallets, view recurring payments, and manage account access with Control Tower®
• Set your language preference to English or Spanish³

Deposit Funds⁴
• Deposit checks with ease using your iPhone® camera
• Instantly view the processing deposit in your account

Make Transfers and Payments
• Transfer funds between your Wells Fargo accounts and to other financial institutions⁵
• Securely send and receive money with friends and family using a U.S. mobile phone number or email address with Zelle®⁶
• Pay your bills with Wells Fargo’s Bill Pay service
• Add your eligible cards to Apple Wallet™ to use Apple Pay® for fast and convenient payments.⁷

Track Investments
• Monitor balances, holdings, account activity, and open orders for your Wells Fargo Advisors and WellsTrade® accounts
• Get real-time quotes, charts, market data, and news

Investment and Insurance Products are:
• Not Insured by the FDIC or Any Federal Government Agency
• Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
• Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

Help Stay Secure
• Visit the Security Center to report fraud and learn how to help keep your accounts safe
• Configure and receive alerts⁸
• Get notified of suspicious card activity with text or email alerts
• Get easy access tcf bank phone number near me your FICO® Credit Score

Contact Us
• Email [email protected]
• Locate one of our more than 12, ATMs to get cash or find one of our approximately 4, retail banking branches near you via GPS
• Set up an appointment to meet with a Banker
• 1. Only certain devices are eligible to enable Touch ID or Face ID.
• 2. Turning your card off is not a replacement for reporting your card lost wells fargo bank contact us stolen.
• 3. The Wells Fargo Mobile app may not be available in Spanish to all Wells Fargo customers. Not all products and services are available in Spanish.
• 4. Some accounts are not eligible for mobile deposit. Deposit limits and other restrictions apply.
• 5. Terms and huntington bank 100 bonus free checking account apply. See Wells Fargo’s Online Access Agreement at for more information
• 6. Mobile numbers may need to be enrolled with Zelle before they can be used. Available to U.S.-based bank account holders only.
• 7. For a list of compatible Apple Pay devices, see
• 8. Sign-up may be required.

• Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPad Pro, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Wallet is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

• FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC (WFCS) and Wells Fargo Advisors Financial Network, LLC, Members SPIC, separate registered broker-dealers and non-bank affiliates of Wells Fargo & Company. WellsTrade(R) and Intuitive Investor(R) accounts are available through WFCS.


-Guided experience for additional eligible new accounts to help set up deposits(4), alerts(8), transfers(5), and more

-Customers with credit and debit card accounts can now view receipts for their Apple digital content purchases with just one click

-Improved identity verification services to reduce steps required in the application process

Ratings and Reviews

out of 5

M Ratings

Very Nice App, Minor Quirks

The Wells Fargo app is a very good one - you can nickname accounts (even ones from Greenhouse by Wells Fargo), send and request money via Zelle in-app, and add external accounts and initiate transfers from the app. The colors are nice and vibrant, and the iconic stage coach graphics are nice. There are some minor quirks, of course; certain options are given names instead of using the description (i.e. card lock/unlock is under “Control Tower”), so it can be a bit difficult to find certain options or features, at least when you haven’t used the app in a while. Some suggestions for the app - incorporating pictures of bank cards (debit and credit) within the app would be a neat visual; being able to rearrange your accounts within the app (like Chase and Capital One) would be awesome; and maybe some trivia in the app would be nice, including historical trivia about Wells Fargo bank, being one of the oldest banks around (US). When clicking/tapping on the last four digits of accounts numbers to see the whole thing, seeing the routing number would be awesome, so you know are what it is, and being able to copy it to the device’s “clipboard” would be awesome. And finally, being able to view product information would be really nice; ie. view information for checking/savings accounts, as well as credit cards & certificate accounts too. Hopefully some of these things could be implemented in the near future.

The Patti Effect

I’m very app challenged, especially with the Wells Fargo app on my phone on how to do a bill pay. Patty has helped me on several different things including the bill pay and she made it as easy as tying your shoes. She has been “our” favorite banker for a very long time and I made sure my son went to her, my Pops is the one who said to try Wells Fargo and so now allot of our family go to Wells Fargo. I will be totally and completely honest, there have been some cashiers or bank tellers that were not even close to being as helpful or as welcoming as Patty has always been but she is so good she makes up for there short comings!!!!! Thank you for allowing us to have her in the little town we are in. She has taken a personal touch to some of the terrible things that I have gone through and made them
A lot easier by giving advice or a easy tutorial in how to use the APP that I was glad I could even take pictures. I Sincerely from the bottom of my heart I thank her and Wells Fargo for helping my kinda of people!!! Andrew was another great guy! He helped my son when he was under age about how to go about this money that he was getting from an accident when he was He definitely helped me as a single mom how to make sure he doesn’t blow it all and so forth. GREAT EMPLOYEES FOR BOTH!!! THANK YOU FOR BEING THAT TYPE OF BANK/ BUSINESS WHEN I NEEDED IT RHE MOST!

Two small improvement would make it great

I like the app and use it all the time. Two things drive me crazy and one Indont understand. I have brokerage and bank accounts. If I am looking at the list of bank accounts, choose one to look at transactions, then want to move to a different bank account, I can’t just hit one button back
to the list of bank accounts. Instead, it takes me back two screens to the list of all
My accounts. That means I have choose bank accounts again, then scroll to the account I want. I can’t figure out why it would be set up to jump back two screens. Wells fargo bank contact us, I have brokerage and retirement accounts with securities, mutual funds and ETFs. From the summary screen for each account, I can see the overall value and +/- for the day, but if I tap to see the mutual funds or ETFs, which the app seems to allow and encourage one to do, no matter which item I touch (mutual fund, ETF or securities), it takes me to the top of the list, which always begins with the individual securities. So, If I only need to look at an individual mutual fund or ETF, I have to scroll thru everything else first. Makes little sense. Last odd behavior, when i look at the list of indivudal securities on any given day, I cannot figure out what order they are being presented in. It doesn’t default to alpha or largest increase in a day. I can’t tell what it is doing. Probably operator error, but I can’t be sure. Should default to alpha it would seem.

The developer, Citibank customer care direct number Fargo, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


Wells Fargo Bank



Requires iOS or later.
Requires iPadOS or later.
iPod touch
Requires iOS or later.

English, Spanish

Age Rating

© Wells Fargo Bank, N.A. All rights reserved.



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