Amazon Payments is a great addition to the Amazon shopping experience. Enabling this option benefits both shoppers and sellers—customers get to purchase products faster and more easily, while sellers can lower the number of abandoned carts by allowing buyers to check out in a few clicks. If you decided to give this functionality a try but received an Amazon Payment account suspended notice, don’t panic. Users encounter this issue for several reasons, and DoNotPay will reveal them.
Use this detailed guide to learn why Amazon suspended your Payments account and what you need to do to get it back.
Why Your Amazon Payments Account Has Been Suspended
The first step to solving the suspended account nuisance is to identify the problem. Amazon can prevent you from using the Payments feature because of:
- Wrong data
- Restricted location
- Non-compliance with the Amazon Payments policy
- Technical issues
If you received the notice that Amazon Payments couldn’t confirm your account information—which is required if you want to use the service—you’ve inputted the wrong data and your account was suspended. You must keep all your info up to date, or you will give Amazon solid grounds for suspension.
Amazon follows up on incorrect personal and payment information with a suspension to prevent fraud. The platform can register the data mismatch as fraudulent activity and block your account to keep it secure until you confirm your identity.
The data you might have entered wrong can be:
- Your name—if it doesn’t match the exact name in the IRS system, Amazon can block you
- Credit card number
- Bank information
Using Amazon Payments isn’t allowed in all countries. You must be located in a country where this feature is enabled, or your account can get suspended. If you were located in a place that isn't on the list and tried accessing Amazon Payments while there, that may be the cause of your suspension.
These are the countries that have the Amazon Payments feature available:
- United States
- United Kingdom
- The Netherlands
Non-Compliance With the Amazon Payments Policy
To use Amazon Payments, you need to keep your activity within the guidelines of the Amazon Payment Policy. Disobeying it will result in a suspended account.
The e-commerce platform might even take a step further and lock, suspend, or permanently ban your Amazon account for breaking these rules. Your Amazon buyer account can also suffer a suspension if you don’t comply with the applicable regulations.
Some actions that fall under policy disrespect are:
- Rejecting to make Amazon Payments your primary mode of payment
- Shipping orders late
- Describing products untruthfully
- Failing to provide accessible return policies
- Selling prohibited items and activities
- Infringing on intellectual property
- Behaving in an inappropriate or aggressive manner
If you feel like you’ve done nothing wrong but your account still got suspended, it might be due to a technical glitch. There have been cases where Amazon Payments accounts got suspended due to technical issues on the service’s end.
In this case, getting your account unsuspended should be easy—all you’ll have to do is to connect with the support team.
What To Do if You Get Your Amazon Payments Account Suspended
Amazon prioritizes great user experience, and it will review your dissatisfaction with the suspended account if you decide to appeal the suspension. You must get in touch with customer service, explain what happened, and clarify why you deserve to get your account back.
Go to the Contact Us page and send your request. If you want more options to connect with the reps, you can review our Amazon customer service guide.
Depending on the reason for your suspension, Amazon can ask you to supply certain documents. Prepare the following information as the reps might ask you for it:
- Your website address
- Your business’s policy
- Description of how you plan to use Amazon Payments—if you are just registering
- Tax Transcript from the previous year
- Social Security card
- Bank statement
- Photo identification
Do you want to avoid the back-and-forth discussions with customer service? Subscribe to DoNotPay, and we will write the demand appeal letter on your behalf!
How Can DoNotPay Help You Lift Your Amazon Payments Suspension?
DoNotPay generates valid demand letters with an added legal weight that can prioritize your suspended account appeal. We will do all the work—create and send the request—and you just need to take four easy steps:
- Open your DoNotPay account
- Select the Unban My Account product
- Provide us with some basic information, such as:
- The name of the platform that suspended you
- The date of the suspension
- The reason for the suspension
- Click on the Sign and Submit button
If Your Accounts Get Suspended, Locked, or Banned, Use DoNotPay
Do you need help lifting a suspension or getting unbanned from any other platform? When you open a DoNotPay account, you can generate a demand letter for any account issue. The Unban My Account and Unban Gaming Account products will have you covered!
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